FAQs

Frequently Asked Questions

PURCHASING

To make a purchase, simply browse through our wide selection of ATVs and Scooters, choose your desired model, and click on the “Add to Cart” button. Then, proceed to the checkout page where you can review your order and provide your shipping and payment information.

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that suits you best during the checkout process.

Yes, we offer financing options through our trusted partners. You can find more information about financing on our website or contact our customer support for assistance.

SHIPPING

The delivery time depends on your location and the availability of the product. Typically, it takes between 7 to 14 business days for your ATV or Scooter to arrive. However, please note that unforeseen circumstances such as weather conditions or logistical issues may affect the delivery time.

Yes, we offer international shipping to select countries. Please check our website or contact our customer support to see if we can deliver to your location.

Shipping costs are determined based on the weight, dimensions, and destination of the product. You can calculate the shipping cost during the checkout process or reach out to our customer support for assistance.

WARRANTIES AND RETURNS

We provide a standard warranty for our ATVs and Scooters, which covers manufacturing defects and certain components. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty details.

If you receive a defective or damaged product, please contact our customer support within 48 hours of delivery to initiate a return process. We will provide you with instructions on how to return the item and arrange for a replacement or refund. To initiate a return, please contact our claims department within 7 days of receiving your item. Please note that the customer is responsible for pre-paying the freight charges for any returned item. Kindly be aware that all shipping charges are non-refundable. For a return to be accepted, the item must be in its original packaging and resalable, brand-new, unopened condition. Please note that custom-made or wholesale orders, such as golf carts or wholesale purchases including assembled items, are non-refundable. In the event of an authorized return, a strict 20% restocking fee will be applied. However, if an item is refused and returned due to shipping damage, no return fees will be incurred.

Yes, you can cancel your order as long as it hasn’t been shipped yet. Please reach out to our customer support as soon as possible to request a cancellation.

GENERAL

Yes, we have a dedicated customer support team ready to assist you with any questions or concerns. You can reach us through phone, email, or live chat during our business hours.
Some assembly may be required for certain models. However, we provide detailed instructions and all the necessary tools to make the assembly process quick and easy.
Yes, we offer a range of accessories and spare parts for ATVs and Scooters. You can find them on our website or contact our customer support for specific requests.
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